Your Rights and Responsibilities as a Patient

Online Dental Education Library

Our team of dental specialists and staff strive to improve the overall health of our patients by focusing on preventing, diagnosing and treating conditions associated with your teeth and gums. Please use our dental library to learn more about dental problems and treatments available. If you have questions or need to schedule an appointment, contact us.

Patient Rights

  • You have a right to choose your own dentist and schedule an appointment in a timely manner.
  • You have a right to know the education and training of your dentist and the dental care team.
  • You have a right to arrange to see the dentist every time you receive dental treatment, subject to any state law exceptions.
  • You have a right to adequate time to ask questions and receive answers regarding your dental condition and treatment plan for your care.
  • You have a right to know what the dental team feels is the optimal treatment plan as well as the right to ask for alternative treatment options.
  • You have a right to an explanation of the purpose, probably (short and long term) results, alternatives and risks involved before consenting to a proposed treatment plan.
  • You have a right to be informed of continuing health care needs.
  • You have a right to know in advance the expected cost of treatment.
  • You have a right to accept, defer or decline any part of your treatment recommendations.
  • You have a right to reasonable arrangements for dental care and emergency treatment.
  • You have a right to receive considerate, respectful and confidential treatment by your dentist and dental team.
  • You have a right to expect the dental team members to use appropriate infection and sterilization controls.
  • You have a right to inquire about the availability of processes to mediate disputes about your treatment.

(Adopted by the American Dental Association in 2009)

Your Responsibilities as a Patient

  • You have the responsibility to provide, to the best of your ability, accurate, honest and complete information about your medical history and current health status.
  • You have the responsibility to report changes in your medical status and provide feedback about your needs and expectations.
  • You have the responsibility to participate in your health care decisions and ask questions if you are uncertain about your dental treatment or plan.
  • You have the responsibility to inquire about your treatment options and acknowledge the benefits and limitations of any treatment that you choose.
  • You have the responsibilityfor consequences resulting from declining treatment or from not following the agreed upon treatment plan.
  • You have the responsibilityto keep your scheduled appointments.
  • You have the responsibilityto be available for treatment upon reasonable notice.
  • You have the responsibilityto adhere to regular home oral health care recommendations.
  • You have the responsibilityto assure that your financial obligations for health care received are fulfilled.

(Adopted by the American Dental Association in 2009)

American Dental Association Leads Fight for Patient Rights

The American Dental Association has supported legislation that will set a few basic rules to promote high-quality care and protect patients in an increasingly bottom line-driven health care system.

ADA member dentists have been instrumental in moving the patients' rights issue into the national spotlight. The nation appears closer than ever to finally seeing a comprehensive patients' bill of rights passed into law.

While Congress debates various versions of patient rights legislation, the insurance and managed care industries have long supported legislation that would fail to protect all privately insured Americans against unfair delays and denials of coverage by their health plans, according to the ADA. Some ill-fated bills left out critical protections, such as guaranteeing people the option of choosing their own doctors or creating mechanisms to address patients' grievances against health plans. One proposal even omitted freestanding dental plans, which could have left more than 120 million dental patients without these vital protections.

The American Dental Association continues to lobby for the enactment of bipartisan legislation to help ensure that health plans treat patients fairly and do not discriminate against dentists. Here are some of the key issues identified by the ADA:

  • Coverage for freestanding dental plans, which account for the vast majority of Americans who have dental coverage.
  • Patient choice, by guaranteeing access to at least one plan with a point-of-service option that allows patients the opportunity to choose their own doctors.
  • Health plan accountability, through the availability of impartial, external review and by holding plans accountable when their decisions to delay or deny care harm patients.

OFFICE HOURS
Monday: 09:00 AM - 5:00 PM
Tuesday: 09:00 AM - 8:00 PM
Wednesday: 09:00 AM - 5:00 PM
Thursday: 09:00 AM - 6:00 PM
Friday: Closed
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed

  • High quality service, super friendly and professional staff.

    ***** By Rany K. on 12/15/2017

 

  • Best dentist I've ever had
    Dr. Channo does great work. He's courteous and fast. Never an issue with his work and his staff is amazing. If you're looking for a dentist or not happy with you're current one, go see Dr. Chano. You won't be disappointed. Never a billing issue with the insurance company like I had at multiple other places in the past.

    ***** By Michael M. on 11/13/2017

 

  • A very good experience!! Terrific staff and very helpful!

    ***** By Bernie K. on 09/02/2017

 

  • Great Dentist
    All went very well! Doc Channo is awesome and painless! For that matter his staff is also Awesome!!!

    ***** By Stan C. on 05/20/2017

 

  • Always professional, efficient and top quality
    In my 9th year as a patient at Art Dentistry Center, I can honestly say that the professionalism, efficiency and expertise continue to be the best. I had x-rays and a cleaning done this morning. Thorough, all questions answered and out the door. My dental hygiene is really good at 62 because of what they have taught me.

    ***** By Nancy S. on 05/02/2017

 

  • Professional, Very kind
    Took my daughter in because a tooth was bothering her. The dentist staff were extremely friendly and took care of everything quickly. I already have more appointments scheduled!

    ***** By Andrea B. on 04/04/2017

 

  • So far I have gotten my teeth cleaned twice and I just recently had 4 fillings done, and I have had nothing but the best service ever. Their receptionist is sweet, my dental hygienist is great, and my dentist is understanding. When I had to get my teeth filled, I was supposed to only have 3 of them done on one side at one appointment and then do the last one on a different day. I arrived at the office as nervous as ever because I absolutely hate the Novocain shot. The dentist offered anxiety medication, but I didn't have a ride home. He then stated that my cavities weren't very deep and could do them without the Novocain. I went with that option and didn't feel any pain at all!! I'm so happy he offered to let me go without the Novocain because no other dentist has done that for me. I actually opted to get the 4th tooth done right then and there to get it all over with. I love this dentist office and will recommend them to everyone!

    ***** By Sarah R. on 09/01/2016

 

  • Excellent Rating- I love this dentist! Fantastic staff with excellent environment and service! I wish they accepted Meridian Insurance!!! 

    ***** By Cynthia R. on 08/03/2016 (Published on RateABiz)

 

  • High quality service, professional Doctor and staff
    I recommend Dr Channo, he's professional and very pleasant.

     

    ***** By Aslan S on 06/28/2016 (Published on RateABiz)

 

  • "Art Dentistry Center gives my family and me more reasons to smile."

     

    - The Johnson Family.

 

 

 

  • I have always received a professional and very good service on my dental needs when visiting Art Dental. Very nice staff and service.

     

    - Jeff H

 

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